ViaTrip

Get Expert Compliance Guidance

ViaTrip Vignette Services provides accessible, expert support through multiple channels designed to address every type of Swiss and EU road compliance question. We are developed in compliance with Google Ads and Bing Ads guidelines and fully follow them.

ViaTrip team offering support at a modern office desk with maps and computers

Direct Access to Compliance Experts

Phone Support

Speak directly with our Swiss-based compliance specialists.

+41 31 552 74 68 Available Mon-Fri, 08:00-17:00 CET. Language support for English, German, French, Italian.

Email Correspondence

For detailed inquiries and comprehensive responses.

[email protected] Typical response within 24 business hours.

Our Bern Office

Our central base for European road compliance.

18 Kornhausstrasse, 3rd Floor
3013 Bern, Switzerland
Visits by appointment only.

Tailored Support for Your Specific Needs

Whether you're a tourist planning a single trip or managing a large commercial fleet, we have dedicated channels to ensure you receive the most relevant and efficient assistance.

Tourist & Personal Travel

Simplified guidance for individual travelers navigating Swiss motorways and cross-border European routes. Get quick answers on vignette requirements, vehicle eligibility, and general driving rules.

Get Tourist Support

Business & Fleet Solutions

Dedicated account management and compliance briefings for SMEs and fleet operators. Ensure your entire vehicle fleet meets all cross-border and canton-specific regulations efficiently.

Explore Fleet Support

Emergency Compliance Guidance

Immediate assistance for urgent compliance issues encountered on the road, with priority response to help mitigate potential fines or delays. Contact us via phone for the quickest resolution.

Call for Emergencies

Cross-Border Consultation

In-depth consultation for complex international journeys involving multiple country vignette requirements and varied road tax systems within the CH-EU corridor.

Request Consultation

Detailed Question Submission Form

For complex compliance questions or detailed requests, please use our comprehensive contact form. This allows us to gather all necessary information to provide the most accurate and thorough response.

Max file size: 5MB. Accepted formats: PDF, JPG, PNG.

Our Support Response Standards

We are committed to providing timely and accurate responses to all inquiries. Here are our standard service level commitments:

  • Phone Support: Immediate assistance during business hours. Average wait time: < 2 min
  • Email Inquiries (Standard): For general questions. Response within 24 business hours
  • Form Submissions (Detailed): For complex or multi-part questions. Response within 48 business hours
  • Emergency Support: Critical on-road compliance issues. Prioritized immediate response
  • Consultation Booking: Scheduled in-depth discussions. 2-3 business days for scheduling

All response times are subject to call volume and complexity of inquiry. We strive to exceed these expectations whenever possible.

Immediate Self-Service Support Options

For immediate answers to common questions or to explore compliance on your own, leverage our comprehensive self-service resources.

Comprehensive FAQ

Find answers to frequently asked questions about Swiss vignettes, tolls, and European road compliance.

Browse FAQs

Interactive Compliance Tools

Utilize our online map and calculators to quickly check vignette requirements for your route.

Use Tools

Downloadable Guides

Access our concise guides and checklists for stress-free compliance planning.

Download Guides